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Microsoft Apologies for Misleading Customers, Offers Refund to Nearly 3 Million Aussie Customers

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Microsoft Apologies for Misleading Customers, Offers Refund to Nearly 3 Million Aussie Customers
Microsoft Apologies for Misleading Customers, Offers Refund to Nearly 3 Million Aussie Customers

Microsoft offices in Mountain View, Calif., on July 31, 2025. John Fredricks/The Epoch Times

Following a lawsuit from the competition watchdog, tech giant Microsoft has issued an apology to nearly 3 million Australians affected by recent price rises to its popular office app.

On Nov. 6, the company said it had reached out to subscribers of Microsoft 365 Personal and Family to express regret for its failure to communicate “more clearly” about the price changes announced in October 2024.

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