The Optus company sign is displayed in a store window in the central business district on Sept. 23, 2025 in Sydney, Australia. Lisa Maree Williams/Getty Images
Six months after a network failure left thousands unable to reach emergency services—and was later linked to four deaths—Optus chief executive Stephen Rue has admitted the company operated with a “culture of carelessness.”
Appearing before a Senate committee on Feb. 26, Rue conceded serious internal failings and outlined a reform plan aimed at restoring public trust after the September 2025 Triple Zero outage.
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